This Privacy Policy applies to Roofing Intake Systems and describes how we collect, use, and protect your personal information in accordance with the Telephone Consumer Protection Act (TCPA), CAN-SPAM Act, Canadian Anti-Spam Legislation (CASL), the Personal Information Protection and Electronic Documents Act (PIPEDA), and other applicable US and Canadian privacy laws.
1. Who We Are
Roofing Intake Systems is a North American B2B technology company providing AI-powered revenue recovery and automated lead intake systems for roofing companies across the United States and Canada. Our website is located at roofingintakesystems.com.
For privacy-related inquiries, contact us at: [email protected]
2. Information We Collect
When you interact with our website or services, we may collect the following:
- Contact Information: Full name, company name, mobile phone number, email address
- Business Information: Company type, size, and roofing industry details
- Usage Data: Pages visited, time on site, referring URLs, browser type, device information
- Communication Data: Records of SMS and email communications you consent to receive
- Call Data: Phone numbers that initiate inbound calls to our clients' business lines
3. How We Use Your Information
We use the information we collect to:
- Respond to your inquiry and provide our services
- Send SMS and email communications you have consented to receive
- Schedule and conduct strategy calls and consultations
- Deliver missed call text-back notifications and appointment reminders
- Improve our website and services
- Comply with applicable US and Canadian legal obligations
- Prevent fraud and ensure security
4. SMS Communications and Compliance
Roofing Intake Systems operates automated SMS systems on behalf of roofing contractors. SMS messages are sent only to individuals who have initiated contact by calling a participating contractor's business line or by submitting a contact form — we do not send unsolicited messages.
By calling a roofing contractor who uses our platform, or by submitting a contact form, you provide express consent to receive SMS communications including missed call text-backs, appointment reminders, and related follow-up messages.
Opt-Out: Reply STOP to any SMS message at any time to unsubscribe. You will receive one confirmation and no further messages will be sent. Reply START to re-subscribe.
Help: Reply HELP for assistance, or contact us at [email protected].
Message frequency: Varies based on your interaction. You may receive up to 5 messages per inquiry.
Msg & Data rates may apply. Standard carrier messaging rates apply to all SMS communications.
For US recipients, our SMS practices comply with the Telephone Consumer Protection Act (TCPA) and all applicable FCC regulations. For Canadian recipients, our SMS practices comply with the Canadian Anti-Spam Legislation (CASL).
Mobile opt-in information and phone numbers collected for SMS communications are never sold, shared, or rented to third parties or affiliates for marketing purposes.
5. How We Share Your Information
We do not sell, rent, or trade your personal information to third parties. We do not share your mobile phone number or SMS opt-in data with any third party for their own marketing purposes. We may share your information only in the following limited circumstances:
- Service Providers: Trusted technology platforms that help us deliver our services (CRM, SMS, email), bound by confidentiality agreements and prohibited from using your data for any other purpose
- Roofing Contractor Clients: The specific contractor whose business line you called or whose form you submitted, solely to facilitate your roofing inquiry
- Legal Requirements: When required by law, court order, or governmental authority in the US or Canada
- Business Transfers: In the event of a merger, acquisition, or sale of assets, with notice provided to you
6. Data Retention
We retain your personal information only as long as necessary to fulfill the purposes outlined in this policy or as required by applicable US or Canadian law. When information is no longer needed, we securely delete or anonymize it.
7. Your Rights
Depending on your location, you may have the following rights regarding your personal information:
- Access the personal information we hold about you
- Request correction of inaccurate information
- Withdraw consent for communications at any time (reply STOP to any SMS)
- Request deletion of your personal information (subject to legal obligations)
- Opt out of the sale or sharing of your personal data (we do not sell personal data)
US residents may have additional rights under state privacy laws (including CCPA for California residents). Canadian residents may file a complaint with the Office of the Privacy Commissioner of Canada.
To exercise any of these rights, contact us at [email protected].
8. Cookies and Tracking
Our website uses standard web technologies including cookies and analytics tools to understand how visitors use our site. This data is used in aggregate and does not personally identify you. You may disable cookies through your browser settings, though this may affect website functionality.
9. Security
We implement reasonable technical and organizational safeguards to protect your personal information against unauthorized access, disclosure, alteration, or destruction. However, no internet transmission is completely secure and we cannot guarantee absolute security.
10. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of significant changes by posting the updated policy on this page with a revised date. Continued use of our services after changes constitutes acceptance of the updated policy.
11. Contact Us
For any privacy-related questions, opt-out requests, or concerns:
- Email: [email protected]
- Website: roofingintakesystems.com
- Service Area: United States and Canada